A. Elshafei
Hardware KB
The hardware kb is based on problems related to the hardware-software configurations only. Physical hardware troubleshooting is not my field of expertise.
The kb is categorized by the following devices: 1) RPC server is unavailable error message 3) Internet explorer script error when printing from IE 4) Unable to communicate with device, please start MPService error message 5) Printer stops working after updating to Service pack 2
2) Connection to desktop could not be established error message
1) Cdrom is not accessible. Incorrect function error message
1) Error Receiving Fax using the windows Fax console 2) Error 0x0000008E error message when using dial-up internet 3) Error 633. The modem is already in use, error message
Printers:
1) When installing a new printer, you get an error message saying that: ‘RPC server is unavailable’ Another related error message happens, when you try to start the print spooler service, you get ‘error 1068’
Solution: 1. start => run => services.msc => double-click print spooler => dependencies tab => take note to all services that are listed => cancel => double-click ‘Remote Procedure Cal’ => change startup type to automatic => ok => repeat the same procedure to all dependent services that were listed 2. If problem persists, click start => run=> type each of the following commands net start spooler Sc config spooler depend= RPCSS 3. If problem persists, Start => run => regsvr32 wintrust.dll Start => run => regsvr32 spoolss.dll 4. If problem persists, Start=> run => regedit => browse to hklm\system\currentcontrolset\services\spooler\ Delete the keys named ‘DependOnService’ => restart PC 5. Reinstall Service pack 2 for windows xp
2) When you start printing, the printer only prints half of the page. This is more common with hp printer. Solution: start => control panel => double-click backpack finder => finder settings => set the following as make unavailable: LPT interrupts, LPT port, Backpack detection
3) When printing from IE you receive the following error message: “Internet Explorer Script error res:\\c:\windows\system32\shdoclc.dll\preview.dlg”
Solution: 1. open IE => tools => internet options => advanced tab => uncheck ‘enable third-party browser extensions’ =>ok => restart PC 2. If problem persists => please see: http://support.microsoft.com/?kbid=303360
4) “Unable to communicate with device… please start MPService…” error message when trying to print.
Solution: 1. unplug printer => start => control panel => windows firewall => select turn off firewall => ok 2. temporarily disable any antivirus or third-party firewalls => connect the printer and try again. 3. download the MPService updates for cannon from their website. 4. re-enable the windows firewall
5) Printer stops working after updating to Service pack 2. The printer may not be detectable.
Solution: 1. uninstall service pack 2 => if printer works then create a restore point in the windows system restore 2. uninstall all printer software and drivers from add/remove programs 3. disconnect printer 4. delete the corresponding printer icon in ‘printers and faxes’ in the control panel 5. install service pack 2 and perform all windows updates => download http://tinyurl.com/3wugt 6. disable the windows firewall and then resintall the printer software software. Only connect the printer when requested to do so. 7. If you have hp printer, then please see:
PDA problems:
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