(aka AbuIbrahim12)

A. Elshafei

Persistent problems and my suggested solutions

Microsoft Outlook

2. You keep on receiving a pop-up message saying: Enter Network Password

You may also receive this message although you may have never set a network password.


Step1: first verify all account information and preferences (smtp, imap, username, password, etc.)

Step2: disable any third-party firewalls such as Norton Internet Security and try again.

Step3: click start => run => type: regedit and press enter => Locate and expand the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

=> delete all subfolders of this key => exit the windows registry

=> start MS outlook => tools => Mail Accounts => select your account => servers tab => re-enter password => ok => restart Outlook. The problem should be gone.

Step4: If problem persists please see: http://support.microsoft.com/kb/290684

3. Whenever you click on a hyperlink, you get an error message: “Locate Link Browser”.


Step1: follow the MS instructions here: http://support.microsoft.com/kb/821692

Step2: If the problem persists: open ‘my computer’ => tools => folder options => file type tab => locate and select N/A: URL:Hypertext Transfer Protocol => advance => click the open entry in the actions box => click ‘set default’ => ok => ok

Try again and see if the links work.



4. When you start Microsoft Outlook, you receive the following message:

Outlook has encountered a problem and will now close



Resolution: download and install all office updates from: http://tinyurl.com/573mc

5. Messages in Outlook express appear blank.


Resolution: close outlook express => click start => run => type: regsvr32 inetcomm.dll and press enter.

6. You receive the following error message indicating that the following file is missing 511735.mainsp1op.nsp whenever you open Microsoft Outlook or when performing office updates


Step1: download and install the Windows Installer CleanUp Utility from http://tinyurl.com/42ul9

Step2: start the cleanup utility, locate and remove MS Office entries listed

Step3: Reinstall MS Offfice

7. When sending or receiving email, you get the following error message:

“… Unable to find the email server … 0x800CCC0D…


Note, each of the following steps is an independent resolution:

Step1: make sure you have access to the internet. Test by ping or browsing the internet

Step2: Test for firewall or antivirus email scanning interference by temporarily disabling these tools

Step3: If you have Norton antivirus, then uncheck ‘enable script blocking’ through options

Step4: open MS outlook => click options => tools => preferences => email options => uncheck ‘display notification message when new mail arrives’ => ok => ok

Step5: please follow the Microsoft knowledge base article: http://support.microsoft.com/kb/813514

8. When you start MS Outlook, you keep on getting an ‘Exchange Server’ error message popup repeatedly.


Step1: download and install all the MS Office updates from http://www.tinyurl.com/573mc

Step2: If the problem persists then download and install the following updates one at a time: