FATEH ABDULLAH NASER SAEED
Nationality: Yemeni
Date of Birth: 1985
Social Status: Married
KFUPM P.O. BOX, Dhahran
31261
Extremely talented,
self-motivated, enthusiastic
technical support engineer
with 10 Years of experience
and huge background in
Computer Support Services,
provide technical assistance
to computer system users.
Answer questions and resolve
computer problems for
clients in person, via
telephone or from remote
location. Also provide
assistance concerning the
use of computer hardware and
software, including
printing, installation, word
processing, electronic mail,
and operating systems.
Technical and Functional
Skills:
-
CA Service Desk
-
HP Service Desk
-Excellent
customer service skills
-
IT Service Management
-
Document Management system
-Risk
Management
- Request Management
-
HTML
-Project
Management
-
Active Directory
administration
-
Database (Oracle & Access)
-Windows
Server 2003 & 2008
-
Bluecoat network system for
proxy
-
Incident & Problem
Management
-Unix
& Linux OS
RELEVANT EXPERIENCE
King Fahd University of Petroleum and Minerals (KFUPM), Saudi Arabia 2009 – Present
Service Desk Supervisor
v
Managing
18 IT Service Desk staff and
End User Computing,
providing support to more
than 15,000 users at King
Fahd University related
to
hardware, Software’s,
systems, subsystems and
applications utilizing
telephone ,onsite support &
remote diagnostic
capabilities
Coach and mentor on service
operations, management,
policies, procedures,
workflows and technologies.
v
Monitor networks, secure and
non-secure; modify user
accounts via Active
Directory, submit changes to
file management and
peripheral devices via HP
Service Desk Manager,
escalate network incidents,
and provide direct support
to KFUPM community.
v
Participate in IT Service
and Support Leadership team.
Track and report on progress
toward team goals and
objectives. Work
collaboratively with and
support efforts of other
leadership team members to
optimize the use of
cross-functional resources.
Make recommendations related
to strategy.
v
Provided functional and
technical support,
troubleshooting and
diagnosing hardware and
software problems, including
desktop, laptop, WAN, LAN.
Identified and removed
computer viruses and
provided major repairs in
accordance with outside
vendors.
v
Produced backup software for
distribution and maintenance
all computers and
peripherals.
v
End-to-end delivery of IT
infrastructure Projects.
Ensure that business
requirements are complete
and review the resulting
functional and technical
specifications to be certain
that projects will meet the
business and technical
requirements when delivered.
Manage 3rd party suppliers
to deliver components of
projects.
Technical support
(Al-Majidy Commercial
Company) 07/2003-04/2005
v
Responsible of Installation
and Maintenance computers,
Al-Majidy Commercial
Company, Taiz-Yemen,
07/2003-04/2005.
Computer Maintenance
Engineer
(Brent land Trading Company)
05/2005-03-2006
v
Worked as Computer
Maintenance Engineer, Brent
land Trading Company,
Sana’a-Yemen,
05/2005-03-2006.
Maintenance Engineer,
(Smart Soft Company)
04/2007-08/2007
v
Worked as Maintenance
Engineer, Smart Soft
Company, Sana’a-Yemen,
04/2007-08/2007.
Manager of Maintenance
Department,
(Smart Soft Company)
08/2007-12/2008
v
The Manager of Maintenance
Department, Smart Soft
Company, Sana’a-Yemen,
08/2007-12/2008
EDUCATION
v
Bachelor degree in
Information Technology,
Yemeni University, 2011.
v
Diploma in Technology of
Computer Engineering,
Computer Centre &
Information Systems, Taiz
University, Taiz-Yemen,
06/2004-06/2006.
v
Diploma in Electronic, The
Swedish Free Mission,
Taiz-Yemen, 05/2005-05/2006.
v
Diploma in Computer
Maintenance-Software,
Computer Man Centre,
Taiz-Yemen, 07/2002-07-2003.
v
Diploma in Administrative
Affairs, British Centre for
Computer & Languages, Taiz,
Yemen.
PROFESSIONAL
DEVELOPMENT
v
( HDI) Desktop Support
Technician Training Program
v
ITIL – IT Service Management
v
Self-Leadership, KFUPM,
21/10/2009.
v
General English Level II,
KFUPM,
27/02/2010-07/04/2010.
v
Communication Skills, KFUPM,
10/10/2010.
v
Teamwork, KFUPM, 13/10/2009.
v
Basic 1, Basic 2 & Basic 3
English Training Courses,
British Academy Centre,
02/2009.
v
Intermediate level 1 & 2
English Courses, British
Academy Centre, 02/2009.
v
Training Course to Start
Your Own Business (SEFE),
Chamber of Computer &
Industry in cooperation with
SEPP (08/2003).
v
Training Course of Financial
Management for the small
Enterprise from Chamber of
Computer & Industry in
cooperation with SEPP
(07/2003).
v
Photoshop Course, Computer
Man Centre for Computer
Engineering,
08/2003-09/2003.
v
Internet Training Course,
British Centre for Computers
& Languages,
06/2002-07/2002.